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Is your letting agent giving you the service you deserve?

3 signs of a good LAAt The Better Letter, we pride ourselves on giving great service to tenants and landlords alike. But if you’re still shopping around for a lettings agent to look after your property, here’s our Top 3 Signs that you’ll be getting valuable service for your commission:

1.    No Fees to Assess your Property:

Some, less reputable lettings agencies will load you up with fees before you’ve even decided that they should manage your property! A good lettings agency should as a minimum offer to view your property and offer you a clear schedule of services and fees – both mandatory and optional – giving you the chance to decide if they are the agency for you, free of charge.

2.    Provides evidence of Inventory and Inspections (without prompting!)

Many Lettings Agencies promise to carry out Inventory checks and regular inspections but how do you know that these will be carried out – especially if you live some distance from your property? A good lettings agent will set out at the beginning of your relationship the proof that they will provide Inventory checks and inspections, ie, dated copies of Inventory lists or Inspection reports, signed by the tenant and the Agent’s representative.


3.    Offers a recognised Deposit Protection Scheme

Legally it is up to you, the Landlord, and not your agent to ensure that your tenant’s deposit is registered with one of three Government-recognised Tenancy Deposit Schemes. However, a good Lettings Agent will take care of this registration for you. We recommend the custodial Deposit Protection Service. Unlike other, insurance-based schemes, your tenant’s deposit will be lodged independently of you or your agent until it is time to return it to the tenant, protecting you from unscrupulous agents and assuring your tenant that their deposit will not be withheld unfairly.

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