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The Better Letter is bound to have a level of service to suit, whether it’s a case of us taking care of everything for you, or if you just want us to find a tenant that will love your property like their own.

Time after time we achieve top rents for our landlords. We keep void periods to a minimum and we have the experience to deal with ever changing legislation.

The three key levels of service that we offer are:


Option 1: Full Property Management

A very comprehensive service designed for landlords who prefer little or no involvement in the day to day running of their property. A real must for those living abroad or at any real distance. Your Full Management service will include:

Finding a Tenant

We provide all of our landlords with a floor plan and professional photography, to make their property really stand out from the crowd. We advertise on this website and also have our very own microsite on rightmove. We qualify and meet all prospective tenants. If they apply, we then outsource to a specialist company who credit check and take up references.

Inventory & Schedule of Condition

An independently produced report by a qualified inventory clerk (signed and agreed by the tenant) is a landlord’s first line of defense in the event of any sort of a dispute at checkout. The onus falls on the landlord to be able to prove that a deduction from the deposit is warranted.

Deposit Registration

As is required by law, we will protect your tenant’s deposit. We use the custodial side of the DPS. This is an approved, Government backed scheme. We will ensure that you, the landlord, have met all legal requirements to negate the threat of a potential claim.

Rent Collection

As well as ensuring smooth and regular collection of rent due, we also have the credit control resources to deal with any late payment or arrears.


We conduct quarterly inspections of your property to ensure that it is being well looked after and will draw your attention to any small maintenance issues, before they potentially become big, expensive ones!


It’s best practice to keep on top of maintenance issues and we have a dedicated website for this very reason. Drawing on a pool of vetted and reliable trades, most of whom we’ve worked with for years, we can deal with things quickly and efficiently.

Legal Support

We prepare the tenancy agreement in house.

As well as being fully conversant with the latest legislation affecting landlords, we have access to legal resources to take any necessary action in the rare and unfortunate event that a tenant causes a problem and/or must be asked to vacate.

Dealing with such issues without the back up and experience of a professional letting agent can be an enormous headache for many private landlords. If you’d rather have the support of a company that’s dealt with these problems successfully in the past, then a fully-managed service is probably your best option.

Option 2: Letting and Rent Collection

Whilst this level of service includes most of the above, it does not make provision for maintenance or inspections. Suited to landlords who have time on their hands and are happy to undertake their own property management.

Option 3: Tenant Find and Let Only

For the experienced landlord who is simply looking for a quality Tenant and is able to collect their own rent and supervise repairs and maintenance.

So…which service is going to be right for you?

We’d love the opportunity to talk things through, without any obligation on your part. Our number is 01865 339 335.

We do not hold client money. All rents and deposits are collected and processed by Ash Residential Property Management Ltd. This company trades as ARPM and is a member of Client Money Protect.

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