Privacy Policy
Our contact details
Name: The Better Letter Ltd
Address: Prama House, 267 Banbury Road, Oxford OX2 7HT
Phone Number: 01865 339335
E-mail: hello@thebetterletter.co.uk
The type of personal information we collect
We currently collect and process the following information:
• Personal identifiers, such as your name, email address and telephone number
How we get the personal information and why we have it
Most of the personal information we process is provided to us directly by you for the following reason:
• You have completed a contact form
We also receive personal information indirectly, from the following source in the following scenario:
• Rightmove in connection with your rental property search
We use the information that you have given us to assist you in your search for a rental property.
We may share this information with trusted third parties.
Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:
(a) Your consent. You can remove your consent at any time. You can do this by contacting hello@thebetterletter.co.uk
(b) We have a legitimate interest.
How we store your personal information
Your information is securely stored.
We keep personal identifiers for up to 7 years. We will then dispose your information by deletion from our CRM system.
Your data protection rights
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal information.
Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at hello@thebetterletter.co.uk or call 01865 339335 or write to us at Prama House, 267 Banbury Road, Oxford OX2 7HT if you wish to make a request.
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at:
Prama House, 267 Banbury Road, Oxford OX2 7HT.
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk